• We guarantee a secure and qualified service without errors in the supply of your orders. Any comments or complaints will always help us to improve.
• Our pieces are made with silver that exceeds the quality standards required. You will see on every product the “.925” stamp that validates it.
• The products prices do not include taxes or shipping fees.
• There is no minimum purchase.
• We reserve the right to choose the transporter.
• The merchandise supply timing depends on your order´s size. Taking a maximum of 15 days.
• If you do not like the product you must let us know and return it within two days after receiving it. We will refund the full amount back for the product. If you are not satisfied with the item you can always return it if it is in perfect conditions and has not suffered any damages.
• If you made a wrong order and do not want the merchandise you can return the product, and we will charge you 10% plus shipping. You must return the items within two days after receiving them.
• In case you receive a wrong order (which happens very rarely due to the excessive care that we have in the assortment) please notify it as soon as possible and we will mend our error. We will pay the shipping costs both ways.
• The information we use is totally confidential. We will manage all the information you provide us with total privacy and it will not be passed to anyone out of this business.
• Any questions regarding shipping, may be addressed to info@famma.net.mx
  
  
  

What forms of payment do you accept?
We accept Paypal and bank transfers.

How long does it take to receive my order?
In the United States It will take 15 days maximum. Your item(s) will be insured.

What can I do if more than 15 days have passed and I still don´t get my item(s)?
Please contact us. We will make sure that you receive your merchandise as soon as possible. We always focus on providing the best service to our customers.

How much does the shipping cost?
Our rate is $9.90 USD 

What shipping company do you use?
We generally ship the merchandise by UPS

Can I combine the shipping cost if I buy more than one item?
Yes, if you buy more than one item you only have to pay the shipping cost of one item.

What is your return policy?
If you are unsatisfied with your item you may ship it back to us and we will refund the cost of the item when we receive it.

Can I return my item if it has any defect?
Yes.  As long as it is in good conditions and you have not spent more than 3 days of receiving it.

How many pieces have to be purchased for the price to be lowered on these products?
For retail purchases the prices are fixed and you can see them on this website. 
For wholesale purchases, please visit our wholesale section where you will find our catalogue and more information. www.famma.com.mx/mayoristas/colecciones

What is the minimum?
There is no minimum

If you want to buy wholesale please visit our catalogue online
www.famma.com.mx/mayoristas/colecciones